Having finalized the process of building an API that makes real-time application and verification of National IDs using the National Identity Registration Authority (NIRA)’s database possible, the commission is now working on one to allow acquisition of new SIM cards.
Guidelines To Telecom Operators
Telecommunications operators are expected to acquire and deploy more biometric card readers in due course to facilitate the SIM card registration and replacement process. Please take note that SIM Swaps and Replacements shall only be done upon satisfaction of the following conditions; The Commission reiterates that SIM cards can ONLY be swapped and or be replaced upon fulfillment of all the stated conditions. Read About: Where to go for Airtel Uganda SIM card Replacement
Guidelines To Users/Customers
The earlier guidelines indicated that one had to get a letter from NIRA verifying and validating their bio-data, but this has been changed. There is no need to visit NIRA offices for a certification letter. Instead, you just have to present an original National I.D at the telecom’s customer care center, in addition to a valid letter from the Uganda Police Force confirming the loss of your SIM card. Related Article: Where to go for MTN Uganda SIM card replacement Other guidelines to note include;
