Bpo In Uganda The Race To Become The Next India In Africa
BPO(Business Process Outsourcing) involves relocating business processes that a company usually performs in-house to a third-party service provider, such as a customer care or call center, to carry out on behalf of the company. The BPO industry’s focus sectors include financial services, insurance and telecommunications, with outsourced processes including after-sales services, data capture and conversion, accounting, benefits administration, human resource functions, and website design and development. Business process outsourcing (BPO) and offshoring is a major global trend and the industry, worth an estimated US$130-billion a year, has an expected annual growth rate of about 50% for the next five years....